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Frequently Asked Questions

Do you have tutorials?

Yes, we have video tutorials covering everything you need to know. Just go to the Video Tutorials area

How fast can I have my site up and running ?

Almost Immediately

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Where can I find software to design and manage my web site ?

     We have a list of tools for web design on our Useful Tools page

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How do I upload my files to the server?

     If you are using windows you will want to upload files via FTP.  The easiest to use FTP client is WS-FTP and can be obtained at  Ipswitch.  If you are using Macintosh you can use the FETCH program.  More information on FETCH and a copy to download can be found here.  Or you can use FrontPage, Dreamweaver, etc.

Always upload to public_html

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Why is domain name registration separate?

     Domain registration is handled by a number of different registration companies. All hosting companies have to pay these companies to register your domain. This keeps domain names separate from hosting so that you can move it to any server you desire. Typical registrations terms are for 2 years.

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Does my web address have to start with www?

     No, your site can be reached at either your_name.com or www.your_name.com.

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Are Domain names case sensitive?

     No, if you type your address as Your_Name.com or your_name.com it will be read the same.  For advertising materials you may want to capitalize parts of your address if it makes it easier for customers to remember.

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What is a pop3 address?

     POP3 (Post Office Protocol-version 3) E-mail boxes are virtual mail boxes on our server which will hold e-mail addressed to your domain.  These are the same type of "mail boxes" you have on your local Internet Service Provider for receiving mail.   You can obtain your e-mail by using an e-mail program (such as Microsoft Outlook or Eudora) from your personal computer.   Any customer or associate may e-mail you at your new domain name, and you retrieve the mail as often as you wish.  

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What does it cost to upgrade from one package to another?

You can upgrade your service at any time by notifying us via e-mail.   The only cost is the difference in the two packages

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What is the address to a secure web page?"

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What is the path for cgi-bin

/home/your domain name/public_html/cgi-bin/whatever.cgi

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Are your server's Unix, or NT?

Our servers are Linux Red Hat 7.3. and Red Hat 9.0

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How long does it take to get my domain working?

It usually takes 24-48 hours for a domain to fully propagate.

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Do you have a manual for our control panel?

Go to http://www.cpanel.net/docs/cp/index.html. There is also a link at the bottom left column of the panel.

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How do I set up Outlook to send and download e-mail?

You can either use the automatic setp found in your cpanel. Go to Mail then to Manage/Add/Remove Accounts. At the far right of your e-mail account it says configure outlook express. Click this link. This only is visible in Internet Explorer. To see details of the setup please go here.

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What do I put for both incoming and outgoing mail server?

For both incoming and outgoing mail server put mail.yourdomain.com

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How can I setup webmail to go directly to horde, neomail or squirrel mail?

Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

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How do I setup formmail?

formmail tutorial

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How do i setup an auto-responder

Go to http://yourdomain.com/cpanel
Click on the Mail icon
Click on Auto-responders
Click on add auto-responder
e-mail is your e-mail address
From is your name or who you want the e-mail to say it is from
Subject is the subject you want them to see such as "I am on vacation"
Leave character set alone
Choose HTML if you want it sent as an HTML message otherwise it will be sent as a plain taxt message
Body is where you put your message to those sending you e-mails.

To remove an autoresponder you go to the same place and click delete.


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